Terms of Service

Effective date: October 10, 2026

These Terms govern the ClipSeek desktop application, website, license services, downloads, and support (the “Service”). ClipSeek is independently developed and operated by Luffy Ye (“we”). By downloading, purchasing, or using the Service, you agree to these Terms.

1. The Service

ClipSeek is a macOS and Windows desktop app for locally importing, indexing, searching, previewing, tagging, and organizing videos and images. The free edition supports up to 5 GiB of source media. A paid Pro license removes that capacity restriction, subject to technical and reasonable-use limits. You are responsible for compatibility, backups, and rights to the media you import.

2. Acceptable use

You must be legally able to enter this agreement. You may not use the Service to break the law, infringe rights, distribute malware, interfere with the Service, bypass license or security controls, reverse engineer except where law permits it, or resell or transfer a license without written permission.

3. License grant

Subject to these Terms and payment, we grant you a limited, non-exclusive, non-transferable license for personal or business use. One Pro key may be active on one supported Mac or Windows PC at a time. You may unbind it through license management; each key currently permits up to three replacement-device activations.

“Lifetime” or “perpetual” means the purchased version may be used while it remains technically compatible with your device and operating system. It does not guarantee indefinite online services or support. The purchase includes all future version updates.

4. Price, payment, and delivery

The current price and included features appear on the purchase page. Creem acts as the merchant of record for international USD purchases and handles payment, applicable tax, invoices, and disputes under its Buyer Terms. Alipay is the CNY payment provider for purchases in mainland China; we collect the email entered before checkout to bind the order and deliver its key. The digital key is shown after confirmed payment and emailed to the order address. A paid order's email cannot be changed. Contact support@clipseek.ai if delivery fails.

5. Refunds

You may request a refund within 14 days of purchase without giving a reason. We recommend trying the free edition to confirm that the features and device compatibility meet your needs before purchasing Pro.

The refund amount depends on the original payment method:

• Creem: Under this refund policy, refunds exclude payment processing fees actually charged and non-refundable, based on the order.
• Alipay: The full amount actually paid for the order is refunded.

Contact support@clipseek.ai within 14 days of purchase with your order number and purchase email. After verifying the order, we return the refund through the original payment provider to the original payment method.

Fraudulent transactions, malicious bulk orders, and abuse of the refund policy are not eligible for refunds. These provisions do not affect your statutory consumer rights.

6. Updates and availability

We may provide fixes and feature or security updates that change system requirements. We may change or discontinue parts of the Service, but will not intentionally disable a valid perpetual license to the purchased version except for fraud, chargeback, material breach, or legal/security necessity.

7. Ownership

ClipSeek, its software, interface, documentation, and branding belong to us or our licensors. You retain all rights in your media and metadata.

8. Disclaimer and liability

To the extent law permits, the Service is provided “as is” without a promise of uninterrupted or error-free operation. Maintain independent backups. We are not liable for indirect, incidental, special, consequential, or lost-profit damages. Our aggregate liability will not exceed what you paid for the Service in the 12 months before the claim. Restrictions prohibited by law do not apply.

9. Termination and changes

You may stop using the Service at any time. We may suspend online licensing for fraud, reversal, abuse, or material breach. We may update these Terms and revise the effective date; material changes will be communicated where reasonably possible. Mandatory local consumer law remains applicable.

10. Contact

Questions, support, and legal notices: support@clipseek.ai. Operator: Luffy Ye / ClipSeek. Website: clipseek.ai.